WoodCrest Agency aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a complaints process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level. Informal stage all issues/complaints should, in the first instance, be raised informally with the team member you have been dealing with. He or she will endeavour to resolve your issue/complaint immediately, and no later than three working days of the first notification. If your complaint directly relates to the member of the team, please address your concerns to the Branch Manager. Should your complaint be particularly complex and require additional time to respond, you will be notified at the earliest possible opportunity with a date by which it is anticipated a response will be provided.